Overview
Anger is at times inevitable, it’s a natural emotion and universal experience that can and will surface at varying points in your work and personal life. The only thing you can do is learn to manage your response to stay in control at times of stress. However, it’s surprising how few individuals and organisations plan for the inevitable and are faced with an angry co-worker, volatile manager, or stressed customer service agent. This workshop is designed to offer that preparation and give you the coping mechanisms for a positive outcome.
