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    Assertiveness

    Introduction

    Improve your working relationships by learning to say what you think

    Course Code: TM122

    Duration: 1 day

    Overview

    Communication styles vary from individual to individual, some people can seamlessly transcend between different styles dependent upon their circumstances, and others struggle to adopt certain styles, assertiveness being one that is difficult for many.  Assertiveness is having the ability to effectively communicate your viewpoints regardless of what others might think or say and this shouldn’t be confused with aggression.  An assertive person will always stand up for their viewpoint, and because of this are less like to be taken advantage off.

    Who Should Attend

    This course is for anyone who occasionally feels submissive or passive aggressive and wants to learn to stand up for their ideas whilst showing respect for others. It is equally valuable for those who want to better handle aggressive or submissive behaviour in others.

    Benefits

    Attending this course will help you gain self-confidence and self-esteem, you will understand and recognise your own style, improve your communications and become more effective, positive and competent in the workplace. It will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour.

    Learning Outcomes

    • Define assertiveness
    • Benefits of being assertive
    • Be assertive in the right situations
    • Understand different levels of assertiveness
    • Self-perception questionnaire
    • Submissive/aggressive behaviours
    • Listen, understand, speak your mind
    • Be specific, relevant and positive
    • Barriers to assertiveness
    • Recognise and deal with fear
    • Persuasion skills and coping with criticism
    • Apply learning to your own situation
    • Plan for realistic changes

    Downloadable Resources

    Course Outline

    How to take this course

    In-company Training

    E Learning

    Public Courses

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