Customer Influencing Masterclass

Who Should Attend

Anyone who wants to enhance their ability to work effectively with others and to reduce the potential for conflict, particularly useful for customer facing and customer handling roles.

Benefits

Rapport can be defined as a ‘wavelength’ you have to share with someone in order to sell. We’ll teach you advanced techniques to develop and maintain rapport with everyone. The Masterclass takes you beyond matching needs to benefits towards understanding how to recognise people’s decision-making strategies and how to get them into a ‘buying mood’.

Learning Outcomes

• Gain a grasp of the 4 main colours of the SDI©
• Describe the personality traits of each one
• Be able to recognise a customer’s colour
• Know your own colour and impact when selling
• Learn how to “borrow” character traits
• Master the ability to influence each colour
• Learn the 90:90 Rule
• Build durable rapport with customers in 10 min
• Learn how your customer makes decisions
• Elicit customer buying strategies and criteria
• Turn customer resistance around
• NLP Precision question model
• Use subtle NLP hypnotic closing techniques