Dealing with Internal Customers

Who Should Attend

This workshop has been designed to support employees who work day to day with other functions like customer service, sales support, finance, marketing & HR. This workshop provides delegates with the knowledge, skills and confidence to deal with internal customers in a consistently professional manner.

Benefits

Delegates completing this workshop will identify ways to improve relationships, reduce interdepartmental miscommunication and conflict, and support the priorities of internal stakeholders whilst identifying improvements within their current relationships.

Learning Outcomes

• What is an internal customer?
• Improve internal and external customer service
• Apply ‘external customer service excellence’
• How service excellence protects reputation
• Reduce interdepartmental miscommunication • The good, the bad, and the ugly
• Establishing trust between departments
• Dealing with internal politics
• Turn complaints into improvements
• Handling conflict positively
• Telephone and e-mail etiquette.
• Dealing with angry and difficult colleagues
• Assertiveness and saying ‘no’