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Essential writing skills


Produce accurate clear and reader friendly communications

Course Code: TM68

Duration: 1 day


Writing is a critical skill within business that  few seek to improve once they enter the workplace. Anyone who wishes to create more professional, effective written communications would  benefit from the subjects covered,  especially letters and e-mails, so that they achieve the results they want. Particular emphasis is given to responding to letters and complaints.

Who Should Attend

This essential writing skills workshop is designed for individual contributors, staff assistants, team leaders, supervisors, managers and executives, its for those needing refreshers in punctuation and style and also how to effectively deal with complaints in writing.


By the end of this workshop you should have improved your ability to write persuasively and concisely, conveying your meaning more powerfully to the reader whilst creating a structure that tells a compelling story and keeps the reader engaged.

Learning Outcomes

  • Write better, more effective correspondence
  • Plan, write and edit, easier and faster
  • Make it easier for their readers to read
  • Practice writing responses to difficult letters
  • Use the principles of plain English

How to take this course

In-company Training

E Learning

Public Courses

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